DaBouKay Support
We're here to help. If you are experiencing a problem with your DaBouKay account, shop, bouquet, order, payment, greeting card, or digital flower experience, please contact our support team.
How Can We Help?
- Creating an account or signing in
- Account access & credential help
- Florist registration & shop access
- Adding & editing bouquet listings
- Uploading images & 50-bouquet limits
- Managing products & availability
- Placing orders & order status
- Gift information & delivery
- Cancellation & refund questions
- Failed payments & confirmation
- Florist payouts & Stripe Connect
- Shop subscription / monthly rent
- AI-generated greeting cards & edits
- Card preview & display issues
- Personalized messages
- Aging progression & timeline issues
- Order ID & activation timestamp
- Digital bloom lifecycle status
Florists can contact support regarding shop setup, bouquet management, orders, payouts, monthly shop fees, performance requirements, shop suspension/closure, or technical problems.
Security Warning & Response Times
For security, never send your full payment-card number, CVV code, passwords, or sensitive credentials through support messages.
Our support team reviews requests as soon as reasonably possible. For urgent payment or account-security concerns, please mark your message as URGENT.
Send Us a Message
Fill out the details below and our team will get back to you promptly.
Privacy & Legal Requests
For privacy-related requests, please refer to our Privacy Policy. For platform rules and user obligations, please refer to our Terms & Conditions.