Privacy Policy
DaBouKay (“DaBouKay,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, applications, and services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.
1. Information We Collect
Depending on how you use DaBouKay, we may collect:
Account Information
When you create an account, we may collect information such as:
- Name
- Email address
- Account/role information
- Shop or business information for Florists
- Authentication information required to operate your account
Order and Gift Information
When a bouquet or gift is purchased, we may collect information necessary to process and deliver the order, including:
- Sender name
- Receiver name
- Gift/card message
- Bouquet or product selected
- Order information
- Delivery or recipient information where applicable
- Order status and transaction information
Florist Information
Florists using DaBouKay may provide:
- Business/shop name
- Shop description
- Bouquet/product information
- Product images
- Pricing information
- Business contact information
- Payment and payout information required to receive earnings
Images and Content
Users and Florists may upload images, bouquet photographs, greeting-card content, and other content to the platform. This information may be stored and processed to provide the requested services.
Payment Information
Payments are processed through third-party payment providers such as Stripe. DaBouKay does not need to store customers’ complete card numbers or security codes on its own servers.
Payment providers may collect and process payment information according to their own privacy policies and terms.
2. How We Use Information
We may use collected information to:
- Create and manage user accounts
- Provide DaBouKay services
- Process and manage orders
- Display bouquets and florist shops
- Deliver digital gifts and greeting cards
- Process payments and florist payouts
- Provide customer support
- Maintain and improve the platform
- Prevent fraud, abuse, and unauthorized activity
- Troubleshoot technical issues
- Communicate with users about their accounts and orders
- Maintain platform security
- Develop and improve new features
3. Greeting Cards and AI Features
DaBouKay may provide AI-assisted greeting-card generation and related features.
Information submitted by a user for generating a greeting card may be processed by the AI service selected and configured by DaBouKay.
Users should avoid submitting highly sensitive personal information into AI-generated card prompts or messages.
AI-generated content may not always be perfect or suitable for every situation. Users are responsible for reviewing generated content before sending or purchasing a card.
4. Flower Aging Experience
DaBouKay may provide a digital flower-aging experience in which a bouquet progresses through different visual stages over a defined period.
Information related to this experience may include:
- Bouquet activation time
- Aging state
- Order status
- Bouquet images
- Completion or lifecycle status
This information is used to provide the digital bouquet experience and maintain the associated order.
5. Firebase and Data Storage
DaBouKay may use third-party infrastructure and services, including Firebase, for authentication, database storage, hosting, and/or file storage.
Information stored through these services is used to operate the DaBouKay platform.
6. Cookies and Similar Technologies
DaBouKay may use cookies, local storage, and similar technologies to:
- Keep users signed in
- Remember preferences
- Maintain sessions
- Improve website functionality
- Understand platform usage
- Improve performance and security
Users may control cookies through their browser settings, although disabling certain technologies may affect some features.
7. Information Sharing
We may share information with trusted service providers when necessary to operate DaBouKay, including providers responsible for:
- Payment processing
- Authentication
- Database and file storage
- Hosting and infrastructure
- AI services
- Email or communication services
- Security and fraud prevention
We do not sell users’ personal information simply for the purpose of selling personal data.
We may also disclose information when required by law, legal process, or to protect the rights, safety, and security of DaBouKay, its users, or others.
8. Data Security
We use reasonable technical and organizational measures to protect information from unauthorized access, alteration, disclosure, or destruction.
However, no online service can guarantee absolute security.
9. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain accounts and records, resolve disputes, comply with legal obligations, prevent fraud, and enforce our agreements.
Retention periods may vary depending on the type of information and its purpose.
10. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request information about how your data is used
- Withdraw certain permissions where applicable
Requests can be made through our Support page.
11. Children's Privacy
DaBouKay is not intended to knowingly collect personal information from children who are not legally permitted to use the service.
If you believe a child has provided personal information to DaBouKay without appropriate permission, please contact us so we can review and take appropriate action.
12. Third-Party Services
DaBouKay may link to or use third-party services. Those services operate under their own terms and privacy policies.
DaBouKay is not responsible for the privacy practices of third-party websites or services.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.
14. Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, please contact DaBouKay through our Support page.